Indianapolis Managed IT Services
No surprise invoices. No vendor runaround. No waiting until Monday.
Project work is included in your plan. One call to us handles every vendor. And our help desk picks up on weekends.
Book a Free IT Consultation Pick a Time
Why clients stay :
11 yrs
Average client relationship
190+
Five-star Google reviews across both offices
98.7%
Satisfaction, scored automatically every time a ticket closes
50+
Technicians, engineers and strategists behind your account
What the people who hired us say :
Three ways to work with us
Fully outsourced IT, on-site IT support, or backup for the IT person you already have. Most Indianapolis businesses land in one of these three managed IT services plans.
Comparing quotes? Ask every provider what’s left out.
A 15-minute call will show you what’s actually included with us: project labor, cybersecurity, and the option to add cloud backup and business phones to the same agreement.
What we put in writing
A sales pitch is easy to forget. These four commitments go in your agreement instead.
01
Project labor is part of the plan
A low monthly rate doesn’t mean much if every server swap or migration comes with its own invoice. An in-house IT hire wouldn’t bill you hourly to replace a server, and neither do we. Projects are covered.
02
One call handles every vendor
When your line-of-business software, internet provider and phone system each point somewhere else, you make one call to us. We chase it down and come back with the fix.
03
A strategist who plans ahead with you
The strategist who reviews your network before you sign is the one who stays on your account, planning upgrades, managing vendors and meeting with you every quarter. In the industry that’s a virtual CIO. Their name goes in the agreement.
04
On site while you switch
A technician is at your location one day a week for your first two months, so the transition happens in person rather than over the phone. The days are scheduled in the agreement.
From first call to fully handled, in three steps
No pressure and no obligation. We look at your network before we quote, so the price matches what you actually need.
01
A 15-minute call
Tell us what’s not working and what you’ve already tried. If we aren’t the right fit for your business, you’ll hear that on the first call.
02
A free network review on site
A strategist visits your location and looks at what you’re actually running, at no cost and with no commitment. If you move forward, that same person is assigned to your account.
03
Recommendations, then pricing
You get our findings and our priorities first, and the cost after, so you can weigh the advice on its merits.
The people who’ll review your network
One of them visits your Indianapolis location for the free review. If you move forward, they stay on your account.
“They have taken pride in understanding me and my business and they work hard to identify and resolve problems, and potential problems, before I even notice anything is wrong.”
— Ryan K., MIS Solutions client
Who picks up when you call
Not a call center. Three of the help desk technicians who handle IT support for our Indianapolis clients, in those clients’ own words.
Rick Hines
Support Technician
“He helped clean up and update my desktop, which was a total disaster, and was nothing but kind and patient the entire time.”
— Amanda H., Indianapolis client
Efe Ziregbe
Support Technician
“He went out of his way to make everything convenient for me, and he checked in often to see if the issue was resolved.”
— Rebecca P., Indianapolis client
Greg Kernan
Support Technician
“Greg is very knowledgeable and always quick to help. We are lucky to have him at our office!”
— Lindsey M., MIS Solutions client
Just a few of the people supporting your business
Behind them sits the rest of our help desk, our system administrators, a dedicated cybersecurity technician and our leadership team. Meet everyone who’d be working on your IT.
Sound familiar?
The reasons Indianapolis businesses most often give us for switching IT companies.
If a few of those hit close to home, it’s worth 15 minutes to find out what’s really going on.
We’ll tell you whether we can fix it.
Duane Taylor
vCIO
Duane brings over 27 years of information technology experience and began working at MIS Solutions in 2005. He has been involved with multiple roles within the company throughout his journey from deskside, server, and infrastructure support to network design and architecture, wearing a multitude of hats along the way, his current position being vCIO. He is always looking for ways to better our partners and MIS.
“MIS has provided me with multiple opportunities to elevate my skill level within information technology as well as opportunities to grow and to learn at the same time. MIS is a company that you can get out of what you put in if you work hard and provide value. You will get opportunities to grow your career in the IT industry.”
On any given weekend, you may find Duane camping, boating, watching sports or simply relaxing during the colder months. Traveling to visit relatives is another of his favorite things to do!
Michael Moore
vCIO
Michael is an accomplished technology executive and strategic advisor with more than three decades of experience in IT leadership, professional services, and solution engineering. He currently serves as a Virtual Chief Information Officer at MIS Solutions, where he partners with business leaders to align technology strategies with organizational goals—helping clients make informed IT investments and stay ahead in a rapidly changing digital landscape. Michael joined MIS because he loves helping partners solve problems and drive meaningful outcomes through technology.
He's held key leadership roles representing Lockheed Martin, Ricoh USA, Canon, IBM, Northwoods Consulting Partners, and IKON Solutions, where he built and led high-performing teams, delivered enterprise software and cloud solutions, and consistently exceeded revenue and performance goals.
Blending deep technical knowledge with strong business insight, Michael is recognized for his expertise in cloud computing, cybersecurity, SaaS, managed services, and digital transformation, as well as his commitment to helping organizations leverage technology for long-term success.
In his spare time, Michael loves spending time with family and friends and is equally passionate about handyman projects—he’s always busy fixing or improving something for someone!
Lee Littler
Technical Account Manager
Lee started his career in IT back in 2013 by supporting the technology needs of his local church family, his grandfather-in-law's dental office and a local Consultancy Service. Lee has almost 11 years of experience as well as a Bachelor of Science degree in Information Technology from the University of Phoenix. He found out about a position with MIS from a friend at church (Chris) who really spoke highly of the company's friendly and welcoming environment. So, Lee decided that he wanted to see it for himself and become a part of the team.
Outside of work, Lee and his wife are active foster parents. They have fostered nine children so far and are currently fostering two. He also enjoys tabletop RPGs, video games, books and spending time with friends and family.
Rick Hines
Support Technician
Rick is a support technician at MIS and has been with the company since August 2022.
“I like the laid-back atmosphere here at MIS. The supervisors are very nice to work for and I like the open-door policy they have. My colleagues are very knowledgeable and get things done. We have a teamwork attitude and a willingness to help each other out.”
Rick is originally from Ohio. His stepfather got a job offer and moved them out to Utah when he was 9, leaving most relatives in Ohio. It was a big change for him. He came back to Ohio to live with his dad when he was 15. After high school, around the age of 19, he went back to Utah. He had always wanted to come back to Ohio. Finally, after 33 years, he and his wife decided they wanted a fresh start for the family. He had told them how it was growing up in Ohio and felt living in the country would be a better life for them. He enjoys watching sci-fi TV series and sometimes old westerns. He also likes watching old corny, low-budget TV shows. He is very competitive and enjoys playing Trivial Pursuit-type games. Rick also spends time fishing, hiking, and camping with his family. When he retires, his dream is for him and his wife to get an RV and see the states.
Certifications: CompTIA A+, ITIL Foundation, 3CX Basic Certification
Efe Ziregbe
Support Technician
Efe is an American-Nigerian IT professional with over eight years of experience as a Network Administrator. He began his career in technology driven by a passion for solving complex problems and building secure, high-performing systems. After earning a Bachelor’s degree in Computer Information Technology from Northern Kentucky University, he quickly established himself as a reliable and forward-thinking IT specialist.
In 2025, he joined MIS, drawn by the company’s focus on innovation, collaboration, and long-term impact in the technology space. Since then, he has been instrumental in supporting and enhancing critical network infrastructure, bringing a proactive approach and deep technical knowledge to every project. His dual cultural background and international perspective also enrich the company’s diverse and inclusive environment.
Outside the workplace, he enjoys PC and PS5 gaming and cherishes time spent with his daughter — a constant source of motivation and pride.
Greg Kernan
Support Technician
Greg joined the MIS Solutions team in 2023. Greg helps support our partners with their IT needs by troubleshooting and testing, creating tickets and using tools to assist the end user. He likes to learn the technology used and the positive attitude of the teams at MIS. In his spare time Greg likes to keep up with latest tech gear, building pc’s, 3D printing and repairing and modding hardware using specialized soldering techniques. Greg also enjoys the excitement of dirt track and drag racing as well as listening to classic rock and roll. His favorite thing to do is spend time with his niece Lilly, playing wizards and animal farm, fostering her imagination and independence. He looks forward to where a career at MIS Solutions will lead him.
What changes when MIS Solutions takes over
Two clients, in construction and manufacturing, and the results.
CONSTRUCTION · FOUR LOCATIONS
United Group Services
Aging devices, four sites on separate phone systems, and costs climbing. MIS Solutions rebuilt the network, consolidated the phone systems and moved the business to Microsoft 365.
Result: 50% reduction in voice costs
MANUFACTURING · NETWORK & PHONES
Northbend Pattern Works
Outdated equipment and an expensive phone system were holding the shop back. MIS Solutions upgraded the network, streamlined day-to-day IT and replaced the phone service.
Result: a more reliable network and lower phone costs
Clients We Work With:
Managed IT services in Indianapolis: common questions.
What Indianapolis businesses usually want to know before the first call.
Are you actually local to Indianapolis?
Yes. MIS Solutions is a managed IT services provider with a staffed Indianapolis office at 6321 South East Street, a local 463 number, and technicians who come to your site rather than handling everything remotely.
What’s different is the depth behind that office. You get a local account team with a 50-plus person organization behind it, including a help desk that’s staffed on weekends and a dedicated cybersecurity technician.
How much do managed IT services cost in Indianapolis?
We price per device rather than per user, so the number depends on what you’re running and the level of support you need. An honest figure takes a short conversation, not a price on a page.
When you compare quotes, check what’s excluded. A lower monthly rate often leaves out project labor, so server replacements and migrations get billed by the hour on top. Ours are included in the plan.
Is switching IT companies going to disrupt our business?
It shouldn’t, and the onboarding is built so it doesn’t. Your strategist reviews your environment before anything changes, a technician is on site one day a week for your first two months, and nothing gets replaced without your sign-off.
Most clients are fully transitioned within 30 to 60 days without downtime.
What does your Indianapolis IT support and help desk handle?
The everyday problems that stop your team from working: logins and access, email, printers, laptops, new hire setup and software issues. Calls go to our own help desk technicians rather than an outsourced call center, and anything bigger, from network outages to server problems, moves up to a systems administrator or our cybersecurity technician.
The help desk is included in every managed plan, staffed outside business hours and on weekends, and never billed per ticket.
We had a security scare. Can you tell us where we stand?
Yes. A scare usually means something slipped past that should have been caught, and the free network review will show you whether the gaps are still there.
Cybersecurity services are part of every managed plan rather than an add-on: layered protection, managed detection, dark web monitoring, employee training and zero-trust controls, overseen by a dedicated cybersecurity technician.
What size businesses do you work with in Indianapolis?
Everything from small offices with a handful of people to organizations with a few hundred. The bigger factor is the situation: nobody internally owns IT, or a small internal team is carrying more than it can handle.
We handle both, from complete small business IT support to backup for an internal team. If we aren’t the right fit, we’ll say so on the first call rather than send you a proposal.
What is a vCIO?
A virtual chief information officer is a technology strategist who plans your IT the way an in-house CIO would, without the cost of a full-time executive. It’s the IT consulting side of managed IT: your roadmap, budgeting, licensing, vendor relationships and quarterly reviews.
With us, the strategist who reviews your network before you sign stays on your account afterward. Every managed services client gets one, and it isn’t an upsell.
Which parts of Indianapolis do you cover?
Our office is on the south side, so we’re closest to Greenwood, Beech Grove, Southport, Franklin, Plainfield and Mooresville. We also support businesses downtown, across the north side, including Carmel, Fishers, Noblesville and Zionsville, and throughout Central Indiana.
On-site work is a normal part of how we support clients, not an occasional extra.
What's the difference between IT services and managed IT services?
“IT services” can mean anything from a technician who fixes problems by the hour to a single project like a server upgrade. Managed IT services means one provider takes ongoing responsibility for your technology for a predictable monthly fee, so problems get prevented as well as fixed.
MIS Solutions is a managed service provider for Indianapolis businesses, delivering managed IT services along with the IT solutions that sit underneath them: help desk support, network support, cybersecurity, cloud backup and business phone systems, all under one agreement.
Talk to our Indianapolis IT team
Fifteen minutes. We’ll listen to what’s going on, tell you honestly whether we’re a fit, and walk through what the first two months would look like.
(463) 777-8830
6321 S East St
Indianapolis, IN 46227
Help desk staffed outside business hours and weekends
Book a Free IT Consultation
Tell us what’s going on and a member of our Indianapolis team will reach out within one business day.
Rather skip the form?
Grab 15 minutes on our calendar. Pick a time that works and it goes straight onto our schedule.
Ready to stop worrying about IT?
Schedule a free 15-minute call. We'll listen to what's going on, tell you honestly whether we're a good fit, and show you exactly what working with MIS looks like from day one.
- Clear Agreements with No Surprises
- On-site during onboarding
- A named strategist from day one
- We make the vendor calls