Cincinnati Managed IT Services
Tired of calling in the same IT ticket twice?
Problems get fixed at the root. The person who assesses your network is the one who stays on your account. Project work never becomes a surprise invoice.
Book a Free IT Consultation Pick a Time
Why clients stay :
11 yrs
Average client relationship
170+
Five-star Google reviews
98.7%
Satisfaction, scored automatically every time a ticket closes
50+
Technicians, engineers and strategists on staff
What the people who hired us say :
Your IT situation is specific. Your plan should be too.
Whether you want your IT fully outsourced, need on-site IT support at your location, or want backup for an internal team, most Cincinnati businesses land in one of these three managed IT services plans.
Not sure which one fits? Most people figure it out in a 15-minute call.
Every plan includes cybersecurity, plus cloud and backup and business phone systems under one agreement.
What we put in writing
Anyone can promise good service. These are the four things that go in the agreement.
01
Project labor is included
If you had an internal IT person, they wouldn’t hand you a bill for $250 an hour to replace a server because they’re on salary. Neither do we. Server replacements, migrations and infrastructure projects are covered by your plan.
02
We make the vendor calls
When your line-of-business software, your internet provider and your phone system are all blaming each other, you call us once. We contact them on your behalf and come back to you with the answer. You stay out of it.
03
A named strategist from day one
The same person who assesses your network before you sign stays on your account afterward. They help build your roadmap, manage your vendors and meet with you quarterly. The industry calls this a virtual CIO. We just name them in your agreement, so you know who you’re getting.
04
On-site during your first two months
Switching providers is the risky part, so we don’t do it from a distance. A technician is on site one day a week for your first two months while everything transitions. Scheduled in the agreement, with the days named.
Three steps to IT you don’t have to think about
No pressure, no obligation. We look at your network before we talk price, so your quote is built around what you actually need.
01
A 15-minute conversation
We ask what’s breaking, what you’ve already tried, and what you actually need. If we’re not the right fit, we’ll tell you on this call.
02
A free on-site network review
One of our strategists comes to you and assesses what you’re running, free and before any commitment. Whoever does this review is the person assigned to your account if you move forward.
03
Findings first, then pricing
We walk you through what we found, what we’d recommend and what we’d prioritize. Only then do we talk about cost, so you can judge the recommendation on its own.
The people who’ll assess your network
One of them leads your free network review. If you move forward, that same person stays on your account.
“They do an incredible job of providing transparency regarding risks, navigating options, and recommending products that will ultimately protect the business. Their onboarding process, project management, and day-to-day service are top-notch!”
— Amanda H., Cincinnati client
The people who answer when you call
Not a call center. Three of the people behind our Cincinnati IT support and help desk team, in the words of the clients they support.
Rick Hines
Support Technician
“Rick solved my issue with skill and speed, and I made my meeting on time!”
— Tyler S.
Chris Nay
Support Technician
“His passion shows in the education he provides when answering questions.”
— Piper G.
Mason Harvey
Support Technician
“He knows how to interact with computers and people. The best kind of computer technician!”
— Julie N.
Just a few of the people supporting your business
Behind them sits the rest of our help desk, our system administrators, a dedicated cybersecurity technician and our leadership team. Meet everyone who’d be working on your IT.
Does any of this sound familiar?
The most common reasons Cincinnati businesses switch IT companies.
Sound familiar? It’s not your technology. It’s how it’s managed.
Fifteen minutes is usually enough to tell. Tell us what’s happening and we’ll tell you if we’re the right fit.
Duane Taylor
vCIO
Duane brings over 27 years of information technology experience and began working at MIS Solutions in 2005. He has been involved with multiple roles within the company throughout his journey from deskside, server, and infrastructure support to network design and architecture, wearing a multitude of hats along the way, his current position being vCIO. He is always looking for ways to better our partners and MIS.
“MIS has provided me with multiple opportunities to elevate my skill level within information technology as well as opportunities to grow and to learn at the same time. MIS is a company that you can get out of what you put in if you work hard and provide value. You will get opportunities to grow your career in the IT industry.”
On any given weekend, you may find Duane camping, boating, watching sports or simply relaxing during the colder months. Traveling to visit relatives is another of his favorite things to do!
Michael Moore
vCIO
Michael is an accomplished technology executive and strategic advisor with more than three decades of experience in IT leadership, professional services, and solution engineering. He currently serves as a Virtual Chief Information Officer at MIS Solutions, where he partners with business leaders to align technology strategies with organizational goals—helping clients make informed IT investments and stay ahead in a rapidly changing digital landscape. Michael joined MIS because he loves helping partners solve problems and drive meaningful outcomes through technology.
He's held key leadership roles representing Lockheed Martin, Ricoh USA, Canon, IBM, Northwoods Consulting Partners, and IKON Solutions, where he built and led high-performing teams, delivered enterprise software and cloud solutions, and consistently exceeded revenue and performance goals.
Blending deep technical knowledge with strong business insight, Michael is recognized for his expertise in cloud computing, cybersecurity, SaaS, managed services, and digital transformation, as well as his commitment to helping organizations leverage technology for long-term success.
In his spare time, Michael loves spending time with family and friends and is equally passionate about handyman projects—he’s always busy fixing or improving something for someone!
Lee Littler
Technical Account Manager
Lee started his career in IT back in 2013 by supporting the technology needs of his local church family, his grandfather-in-law's dental office and a local Consultancy Service. Lee has almost 11 years of experience as well as a Bachelor of Science degree in Information Technology from the University of Phoenix. He found out about a position with MIS from a friend at church (Chris) who really spoke highly of the company's friendly and welcoming environment. So, Lee decided that he wanted to see it for himself and become a part of the team.
Outside of work, Lee and his wife are active foster parents. They have fostered nine children so far and are currently fostering two. He also enjoys tabletop RPGs, video games, books and spending time with friends and family.
Rick Hines
Support Technician
Rick is a support technician at MIS and has been with the company since August 2022.
“I like the laid-back atmosphere here at MIS. The supervisors are very nice to work for and I like the open-door policy they have. My colleagues are very knowledgeable and get things done. We have a teamwork attitude and a willingness to help each other out.”
Rick is originally from Ohio. His stepfather got a job offer and moved them out to Utah when he was 9, leaving most relatives in Ohio. It was a big change for him. He came back to Ohio to live with his dad when he was 15. After high school, around the age of 19, he went back to Utah. He had always wanted to come back to Ohio. Finally, after 33 years, he and his wife decided they wanted a fresh start for the family. He had told them how it was growing up in Ohio and felt living in the country would be a better life for them. He enjoys watching sci-fi TV series and sometimes old westerns. He also likes watching old corny, low-budget TV shows. He is very competitive and enjoys playing Trivial Pursuit-type games. Rick also spends time fishing, hiking, and camping with his family. When he retires, his dream is for him and his wife to get an RV and see the states.
Certifications: CompTIA A+, ITIL Foundation, 3CX Basic Certification
Chris Nay
Support Technician
Chris is a tenured member of the Tier 1 team at MIS. Since joining the company in 2021, Chris has proven himself to be a reliable, self-motivated IT professional with a passion for troubleshooting and customer service. With 13 years of experience in technical support, he brings a wealth of knowledge and expertise to his role and is always eager to learn more and take advantage of the many opportunities that MIS has to offer.
Chris is skilled at diagnosing and resolving technical issues and is known for his patient and effective approach to customer service. He thrives in the fun and friendly atmosphere of MIS and enjoys working collaboratively with his colleagues in a team-oriented format. When he's not at work, he can often be found supporting his wife's REFIT dance fitness classes or running sound for his church. He's also an avid tinkerer who enjoys experimenting with electronics, cars, audio equipment, computers, and home automation. With his wide-ranging interests and technical expertise, Chris brings a unique perspective to everything he does, both in and out of the office.
Certifications: 3CX Basic Certification
Mason Harvey
Support Technician
Mason is a Support Technician at MIS Solutions. His focus is troubleshooting and maintaining a wide range of technology including networking, smartboards, printers, scanners, and end-user devices. Mason began his career in technology with MIS because he enjoys hands-on problem solving and making sure clients can rely on their IT to run smoothly.
Outside of work, Mason likes to jam on his guitar and enjoys playing and watching sports, especially football and baseball. He’s a big fan of the Cincinnati Bengals and the Kentucky Wildcats.
What this looks like in practice
Two Cincinnati clients, and what actually changed.
CONSTRUCTION · FOUR LOCATIONS · CINCINNATI
United Group Services
Aging devices, four sites running separate phone systems, and costs climbing. MIS rebuilt the network, consolidated the phone systems and migrated the business to Microsoft 365.
Result: 50% reduction in voice costs
LEGAL · TWO LOCATIONS · CINCINNATI
Finney Law Firm
The firm needed real collaboration across two offices without loosening control of confidential client files. MIS moved them into a secure cloud environment built around how they actually work.
Result: remote work without a security trade-off
Clients We Work With:
Managed IT services in Cincinnati: questions we get a lot.
The questions Cincinnati businesses typically ask us first.
We already have an IT company. Is switching worth the disruption?
Honestly, switching to the wrong provider isn’t worth it. Staying with one that’s reactive, slow, or billing you for work you assumed was covered isn’t either.
Our onboarding is built to take the risk out. Your strategist assesses your environment before anything changes, a technician is on site one day a week for your first two months, and nothing gets replaced without your approval. Most clients are fully transitioned in 30 to 60 days without downtime.
How much do managed IT services cost in Cincinnati?
We price managed IT per device rather than per user, unlike many providers, so the number depends on what you’re running, your infrastructure and the level of support you need. An honest figure takes a short conversation rather than a price on a page.
What we can tell you upfront: there are no hidden labor charges. Project work, server replacements and migrations are included in your plan. Many providers bill those separately by the hour on top of your monthly fee, which is where “affordable” IT usually stops being affordable.
Is a Cincinnati IT company the same as a managed service provider?
Not always. “IT company” covers everyone from a technician who fixes computers by the hour to a full managed service provider (MSP). A managed service provider takes ongoing responsibility for your technology for a predictable monthly fee: help desk, network monitoring, security, vendor management and planning.
MIS Solutions is a Cincinnati IT company that works as a managed service provider. You’re not paying by the ticket, and nobody is waiting for something to break before they act.
What does your Cincinnati IT support and help desk cover?
Day-to-day IT support for your team: logins and access, email, printers, laptops and new hires, software problems and anything else that stops someone working. Calls go to our own help desk technicians rather than an outsourced call center, and anything bigger, from network outages to server problems, escalates to a systems administrator or our cybersecurity technician.
Help desk support is included in every managed IT plan, not billed per ticket.
We had a security scare. Can you tell us whether we're actually protected?
Yes, and that’s a common reason businesses call us. A scare usually means something got through that should have been caught, and the harder question is whether anyone would have noticed if it had gone further.
Cybersecurity services are included in every managed plan rather than sold as an add-on: multi-layered protection, managed detection, dark web monitoring, employee training and zero-trust controls, with a dedicated cybersecurity technician on staff. The free network review will tell you where you actually stand.
What size businesses do you work with?
Our Cincinnati clients range from small businesses with a handful of people to organizations with a few hundred. What matters more than headcount is the situation: either nobody internally owns IT, or a small internal team is carrying more than it reasonably can.
We work with both, from complete small business IT support to backup for an established internal team. If we’re not the right fit for where you are, we’ll say so on the first call rather than waste your time on a proposal.
What's a vCIO, and does it actually mean anything?
A virtual chief information officer is a technology strategist who plans and manages your IT the way an in-house CIO would, without the cost of a full-time executive. It’s the IT consulting side of managed IT, and most providers claim some version of it. For us it’s a specific person: the strategist who assessed your network before you signed stays assigned to your account afterward.
They build your technology roadmap, manage your lifecycle and licensing, handle your IT budgeting, deal with your vendors and meet with you quarterly. Behind them sits a full team, including a staffed help desk, system administrators and a dedicated cybersecurity technician, so one person knowing your business never means one person carrying it. Every managed services client gets one. It isn’t an upsell, and it’s the main reason our average client relationship runs 11 years.
Which parts of Greater Cincinnati do you cover?
MIS Solutions has provided managed IT services and IT support to Cincinnati businesses since 2003. We’re based in Cincinnati, Ohio, and work throughout Hamilton, Butler, Warren and Clermont counties, including Blue Ash, Mason, West Chester, Montgomery, Milford, Hamilton and Middletown, plus the Dayton area and Northern Kentucky.
On-site visits are routine rather than exceptional, which is worth confirming with anyone you’re comparing us against.
What happens after I submit the form?
A member of our Cincinnati team gets in touch within one business day. No automated sequence, no drip campaign, and nobody passes your details to a call center.
We’ll ask what’s breaking and what you need, and if we’re not the right fit we’ll tell you and point you somewhere better.
Talk to our Cincinnati IT team
Fifteen minutes. We’ll listen to what’s happening, tell you honestly whether we’re a fit, and talk through what the first two months would look like.
(513) 793-6222
7849 Palace Drive
Cincinnati, OH 45249
Help desk staffed outside business hours and weekends
Book a Free IT Consultation
Tell us what’s going on and a member of our Cincinnati team will reach out within one business day.
Rather skip the form?
Grab 15 minutes on our calendar. Pick a time that works and it goes straight onto our schedule.
Ready to stop worrying about IT?
Schedule a free 15-minute call. We'll listen to what's going on, tell you honestly whether we're a good fit, and show you exactly what working with MIS looks like from day one.
- Clear Agreements with No Surprises
- On-site during onboarding
- A named strategist from day one
- We make the vendor calls