Our pledge as your technology partner is to guarantee absolute satisfaction with your integrated IT program at all times. In order to facilitate prompt resolution of your support tickets, kindly note the following best practices when submitting help desk tickets to your Partner Experience Team.
Don’t want to submit a ticket right away? Try this simple troubleshooting checklist before escalating an issue to your Partner Experience Team:
Restart the device.
Check the cables and connection ports.
Manually check for software updates and update as needed.
Uninstall and reinstall any software experiencing issues.
Be aware that these simple fixes may only work for some IT issues. If you’ve tried to resolve the issue yourself and it still persists or is more complicated than you initially thought, contact your Partner Experience Team for further assistance.
Help Desk Support Contact Information
Since your Partner Experience Team will try to resolve issues remotely first, here is the link to help them connect: http://remote.missolutions.com/
To connect with your dedicated vCIO for technology projects, equipment ordering, or general account information reach out to: