Partner Experience Team

Harness the power of managed IT services with a dedicated support team.

Say goodbye to constant IT issues and hello to effortless, expert problem resolution from MIS Solutions

Partnering with MIS Solutions grants you access to an integrated team that seamlessly executes your vCIO roadmap and guarantees your technology readiness. Our industry-specialized teams collaborate directly with your vCIO during the program implementation phase and beyond to ensure complete satisfaction with your customized IT program.

Once you’re up and running, expect all the benefits of a traditional IT department at a fraction of the cost. With a Partner Experience Team on your side, you’ll enjoy peace of mind knowing that your IT needs are in good hands: MIS Solutions’ hands.

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Strategic insights from dedicated MIS vCIOs

These experienced professionals give your business an edge with high-level strategic guidance to help make informed decisions about your IT infrastructure. As your trusted advisor, the vCIO office collaborates with your internal team to align technology with your business goals, ensuring optimal performance and growth.

The role of your vCIOs is essential to the overall success of your partnership with MIS Solutions. They bring a wealth of knowledge and expertise to help you navigate the the challenges surrounding your technology landscape.

Help desk support from dedicated MIS Support Technicians

Our Support Technicians are the foundation of your IT Partner Experience Team (PET). These frontline experts handle initial inquiries and quickly resolve technical problems related to hardware, software, and network systems. Whether it’s a minor issue or a more complex problem, your Support Technicians can handle it efficiently or escalate it to our higher-level Systems Administrators for a swift resolution.

The role of our Support Technicians is essential to the success of your partnership with MIS Solutions. They ensure a positive customer experience and efficient resolution of technical problems when and where they arise. Partner with us to experience the strength of our Support Technicians, the first line of defense in our IT support services.

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Complex issue resolution from MIS Systems Administrators

Our System Administrators are the backbone of your PET and exist to help with more complex technical issues. With advanced troubleshooting skills, your System Administrators are expertly trained to diagnose and resolve your most challenging technical problems on the fly. They work closely with your frontline Support Technicians to resolve escalated issues and provide technical support when and where they’re needed.

These professionals work to maintain peak performance, security, and reliability of your network and computer systems, ultimately minimizing downtime and disruptions for your core operations. They are responsible for proactively keeping your environment on the cutting edge of technology and protected by the most up-to-date security standards. Partner with us and maximize your system performance with the help of our experienced System Administrators.

Frequently asked questions

A Partner Experience Team (PET) is a dedicated team of IT professionals assigned to each of our Managed IT Services partners. Your team will comprise Support Technicians and System Administrators who are expertly trained in specific industries to provide tailored IT support.

The most significant benefit that our Partners experience is having a consistent IT team with exceptional customer support skills and knowledge of their specific industry.

With MIS Solutions, your teams can resolve technical problems faster, reduce downtime and disruptions, and work within a thriving technology atmosphere, allowing them to get more done. As a bonus, our teams are full of personality and will brighten your day even when you’re reaching out with a complex technical challenge.

All teams provide full-service IT support, including:
  • Installation, configuration, and maintenance of hardware and software
  • Data backup management and disaster recovery planning
  • System performance monitoring
They are also available to troubleshoot technical issues and ensure optimal performance, security, and reliability of your computer systems and networks. With a Partner Experience Team, you can expect a comprehensive and customized IT support program tailored to your needs.

Teams are equipped with the latest technology and troubleshooting skills to diagnose and resolve technical problems as fast as they arise. With the combination of Support Technicians and System Administrators, along with expertise in your specific industry, they work together to ensure the efficient resolution of technical problems and minimize downtime and disruptions for your business.